SHIPPING & RETURNS – Indus People

SHIPPING & RETURNS

Thank you for visiting and shopping on www.induspeople.in

We currently ship only in India.

 

 

SHIPPING FEE & TIME

We offer free shipping for all domestic orders above INR 5,000. Your product total after any discount should be above INR 5,000.

For orders under INR 5,000 the total shipping charges will be calculated at checkout based on final weight and volume of the package to be delivered.

Domestic orders are usually delivered within 3-5 business days. Saturdays, Sundays and public holidays are not regarded as business days.

If we anticipate a significant delay in the shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur around public holidays or at other times due to unforeseen circumstances. We do our best to provide timely deliveries to all our customers.

Orders once shipped, cannot be cancelled.

 

TRACKING THE ORDER

Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name is sent to you via email. Please visit the courier partner website (Delhivery) and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery. 

Should you have any questions about your order dispatch, you can email us at hello@induspeople.in or call us on + 91 9821199366 (Mon - Sat | 10:00 AM - 6:00 PM IST)

 

 

DELIVERY

Within India, we ship through a registered courier company - Delhivery. Our delivery partner will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin code. This will help us ensure smooth delivery of your order.

 

RETURN OR EXCHANGE

Your purchase is eligible for return or exchange only if it meets the following conditions: 
• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine quality/manufacturing defect.

 

All our products are handmade by master artisans, one piece at a time, making each piece unique. Due to this process, a slight variation may occur between products, which is not regarded as a defect.

Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

If your purchase meets our return criteria stated above, please email us at hello@induspeople.in within 24 hours of delivery with the following information: 
- Order number 
- Delivery address 
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item 

We unfortunately will not be able to entertain emails or images sent over a day after delivery.

We’d request you to ensure that the product is sent back to us in its original condition and packaging with its original documents including tags, order invoice etc.


If there is a genuine defect in the product, we’re happy to exchange your product for a replacement, a different product of the same value or refund your order amount within 7 working days after we receive the product at our warehouse, following an inspection & quality check.

All returns/exchange courier charges to our warehouse are borne by the customer. On delivering your replacement, we will cover shipping charges.